image

image

INSTITUTE OF HUMAN GENETICS

National Institutes of Health University of the Philippines Manila
“The Health Sciences Center”

ISO 9001:2015 Certified

image

{{-- --}} {{-- --}}


BIOCHEMICAL GENETICS LABORATORY


CUSTOMER SATISFACTION SURVEY FORM


Doc Code: BGL-FO-17

Revision No. 00

Effectivity Date: 28 June 2021


Your satisfaction regarding the services provided by the laboratory is an important indicator for the quality of our work. We therefore would like to ask you to please take a few minutes to fill in our short survey and help us improve our services.

{{--
DATE :
Contact Details :
Region :
--}}
Survey Date : {{$customer_survey['survey_date']}}
Contact Details : {{$customer_survey['contact_details']}}
Region : @foreach($customer_survey->regionsx as $region) {{ $region->name}} @endforeach
Gender : {{$customer_survey['gender']}}
Client Type : {{$customer_survey['client_type']}}
Biochemical test request : @if(isset($customer_survey)) @php $selected_tests = []; // dd($customer_survey['tests']); foreach ($customer_survey['tests'] as $tests){ // dd($tests->all_tests); foreach($tests->tests as $test){ $selected_tests[] = $test['id']; } } @endphp @endif @if(isset($customer_survey)) @foreach ($tests_x as $test_x) {{ in_array($test_x->id, $selected_tests) ? $test_x->name : '' }} @endforeach @endif

{{__('HOW WELL DID WE SERVE YOU?')}}

Promptness of Service (*M to F working days) ≤7 working days 8-10 working days 11-15 working days 15-30 working days >30 working days
Attitude of Attending Personnel Inconsiderate Unprofessional Knowledgeable Efficient Well-mannered
Question Poor Fair Satisfactory Very Satisfactory Excellent
Released results are accurate with no errors in patient data
Overall assessment of the attitude of the attending staff
Overall quality of service

{{__('Complaints/ Comments/ Suggestions to improve our services, if any:')}}

{{__('Data Privacy Policy Disclosure')}}


In submitting this form, I agree to my details being used for the purposes of surveying customer satisfaction. The information will only be accessed by necessary university staff. I understand my data will be held securely and will not be distributed to third parties. I have a right to change or access my information. I understand that when this information is no longer required for this purpose, official university procedure will be followed to dispose of my data.